Real-time control and reporting
Mission Control Cockpit delivers decisive and confident transparency and control over the whole IT infrastructure and its operational processes.
IT infrastructure functionality and security at a global level. ITIL-certified operative processes with maximized client transparency.
- Interactive ticketing system with automated incident and escalation handling.
- 7x24 monitoring
- Global control with real-time reporting
- Audit trail
- Incident handling
- Proactive intervention
- Sign-off enforcement
- Capacity planning
- Security engineer annotations
- Multi-level escalations via SMS/FAX/E-Mail/Phone
- Configured to fit and compliant with your security policy and processes
Up to date documentation at all times:
- Management reports
- Monthly management summary
- Documentation based on operational statistics
All modifications, actions, failures, attacks and system updates are documented transparently and comprehensively.
Online access to all current and historical operating data via Mission Control Cockpit.
Centrally auditable SLA and a variety of reporting functions.